The Secret of Zerzura - Hardcover

Use this space for product details, such as sizing, materials, and care instructions . Also highlight what makes it special and the benefits it offers your customers.

This is the perfect place to let your customers know what to do if they are dissatisfied with their purchase.

• Easy returns and exchanges

• Quick and easy process

• Buy safely

Standard Return Conditions

1. Timing (Withdrawal Window)

• Minimum legal deadline: You have 14 calendar days to withdraw from your purchase, starting from the day you (or a third party designated by you) physically receive the book at home.

• Seller Extensions: Many large stores (such as Amazon or IBS/LaFeltrinelli) extend this period to 30 days .

2. Product Status

• The book must be returned in like-new condition (intact, unfolded, with no marked pages, underlining, dog-ears, or tears).

• If the book was sealed (e.g. with protective cellophane) or contained digital attachments/access codes (such as e-books or online expansions), opening the seal or redeeming the code may void your right to return.

3. Return Shipping Costs

• Return due to change of mind: If you return the book simply because you have changed your mind, the return shipping costs are usually at your expense , unless the site expressly offers "free returns".

• Return due to defect or error: If the book arrives damaged (e.g. damaged cover, printing errors, missing pages) or the wrong title was sent, all costs are borne by the seller , who will arrange for a replacement or full refund.

4. Refund Methods

• Once the book has been received and verified, the seller will refund the item within 14 days of notification of the return (or actual receipt of the package).

• The refund will be credited to the same payment method used for the purchase (credit card, PayPal, etc.), including the initial standard shipping costs incurred when the order was placed.

Exceptions (When returns are NOT applicable)

The right of withdrawal does not apply if:

• You purchased the book with a VAT number (professional purchase).

• The book has been personalized (for example with a handwritten dedication from the author requested at the time of ordering).

• This is an e-book or digital content that is downloadable once the download has started.

This is the perfect space to add more information about your shipping methods , packaging and costs .

Providing clear information about your shipping policy is a great way to build trust and reassure your customers that they can buy from you with confidence.